Our Hospital And Concierge Retail Security Program provides every day security officers with the required advanced training in customer service and hospitality.
In the course of performing their duties, security offers often become part of the staffing “family” at the properties where they are assigned, there by providing a warm reception and a helping hand to both client, employees and customers while at the same time ensuring safety and security is carried out effectively through processes defined by industry best practices.
Hospital And Concierge Retail Security includes lessons on the following:
- The various duties of a concierge
- The unique dual role of a security officer/concierge
- Adopting the mindset of a customer service expert
- Identifying customers’ needs
- Exceeding customers’ expectations
- Techniques for handling difficult customers
- Retail/mixed use properties
- Gated or secured residential communities
- Businesses, including parking garages
- Medical complexes
- Sports/recreation facilities
- Tourist attractions
- Cultural/religious institutions
- Government entities
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